Your claim and how to contact us when you need assistance

We want to make sure that when you need to make a claim against your policy, the process is as smooth as possible and to help ensure that you receive the best possible service from ALC Health.

Please check when your Prima Travel policy began and choose from the two links shown here.

You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.